Job details
Job type
- Full-time
Location
Doha
Full job description
Customer Service
- Help in Registration form and Insurance form completion process
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ask about problem of the patient and refer to the concerned Clinician (in consultation with the Nurses if required)
- Send patient to concerned counter. Assist patient if required in reaching to the counter
- Organizing and maintaining patient records, consent forms, payment forms, etc.
- Ensure patients are informed if a clinician is running late or called out
- Ensure hygiene standards are maintained
- Organize and maintain forms and office stationery required for front desk activities
- Ensure all standard protocols set by organization are maintained
- Respect and maintain the privacy and dignity of patients, assure client confidentiality at all times
Appointment Handling and Scheduling
- Book appointments over phone as well as through walk ins
- Schedule /Reschedule / cancel and confirms appointments (Clinicians consultation, Radiology appointments etc.)
- Schedule appointment requested through websites and SMS
- Schedule patient’s hospital admissions, file and complete Insurance check list, disclaimers, admission form and insurance forms, Medical Records, approvals etc.
- Determine the financial status of patients and their eligibility for health services
- Cross verify all appointment files taken out by support staff with appointment list attached (insurance forms will be inserted)
