Full job description
Customer Service/Warehouse Associate
BENEFITS: Medical, Dental, Vision, 401K
Shift: 7a-4p with a 30 min meal break
AHF Products has a job opportunity for a CSR/Warehouse Associate to be located in Tampa, FL. Reporting to the Branch Manager, the CSR/Warehouse Associate will play a crucial role in the day-to-day sales activities of the branch.
JOB DUTIES:
- Provide clients with an unsurpassed level of customer service, expertise, and convenience throughout the sales and completion process.
- Always maintain a professional appearance and attitude.
- Answer phones and greet clients as they enter the customer service area.
- Process customer orders efficiently and accurately.
- Ensure that all orders are updated with the proper status code(s).
- Maintain the open order/quote reports, follow up on backorders.
- Call customers to communicate on order status and ETA’s.
- Liaison with outside sales reps. and managers.
- Solve customer problems with a sense of urgency and accuracy.
- Communicate effectively with customers and co-workers.
- Schedule delivery and reminder calls to customers.
- Complete projects or assignments as delegated by the supervisor.
- Back up to other positions within the department when needed.
- Maintain an organized, clean, and efficient work area and work environment.
- Scan all paperwork into Imaging (PO’s, receivers, POD’s).
- Follow quality service standards and comply with procedures, rules, and regulations.
- Process, package and ship orders accurately and in a timely manner.
- Organize stock and maintain inventory and supply, rotating inventory as necessary.
- Accurately examine incoming and outgoing shipments to vendors, customers, etc.
- Restocking shelves by forklift, ladders, or by hand.
- Assist with inventory control as needed.
- Have an energetic, outgoing and friendly manner
- Abide by all company safety and hygiene regulations.
- Be willing to learn new tasks and responsibilities and must be able to adapt to change.
