Full job description
Job Requisition ID: 173873
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview Of The Role:
- The Operations Executive role is crucial in managing the lifecycle of invoices, customer refunds, and agreements at Hertz, UAE. This position supports both stakeholders and customers through detailed process adherence, focusing on the end-to-end management of invoice submissions, customer refunds, and agreement extensions.
What You Will Do:
Invoice Management
- Prepare and submit monthly lease invoices for corporate customers via email or designated portal, ensuring accurate and timely invoice submissions for prompt payments.
- Generate and share Salik reports and relevant documentation with customers as per agreed SLAs for precise and timely billing.
- Consolidate and submit miscellaneous invoices, including those for damages, traffic fines, excess mileage, delay charges, and adjustments, based on the invoice generation schedule.
Customer Management
- Manage the customer refund process following contract closures, ensuring excess funds are promptly returned.
- Respond to requests for Hertz Agreement Extensions from relevant departments to facilitate billing and contract closure.
- Process Security Cheque Release requests received through Customer Support and Collection teams for agreements closed with no outstanding balances.
