Full job description
- Dial Outbound Call to customers regarding Medical inquiries, service issues, and general support requests related to services.
- Assist customers in resolving Medical discrepancies, processing , and providing information on booking.
- Educate customers on available products, services, and promotions to meet their needs and enhance their experience.
- Maintain accurate records of customer interactions, transactions, and resolutions in our database system.
- Collaborate with other departments, such as technical support and sales, to ensure effective communication and resolution of customer issues.
- Adhere to company policies and procedures to uphold service standards and compliance regulations.
- Availability for night shifts (9:00 PM – 6:00 AM).
Qualifications:
- A high school diploma or equivalent, as well as an associate or bachelor’s degree, is preferred.
- Prior experience in call center sales campaigns.
- Extensive experience in call center environments preferred.
- Excellent communication skills, both verbal and written, with a strong focus on customer satisfaction.
- Proficiency in computer applications and ability to navigate multiple systems simultaneously.
