Job details
Pay
- $60,000 – $70,000 a year
Job type
- Full-time
BenefitsPulled from the full job description
- Health insurance
- 401(k) matching
- Paid time off
- Vision insurance
- Dental insurance
- Disability insurance
Full job description
Scaled Customer Success Manager
Location: Remote
Role Type: Full-Time Individual Contributor
Sched is entering a phase where scale, consistency, and predictability matter as much as growth. This role exists to operationalize customer success for our long-tail customers through standardized, repeatable engagement. You will own renewals and retention for a high-volume portfolio.
This is an execution-heavy role. You will thrive here if you enjoy process, volume, and clarity over customization. Expect repetition. Expect constraints. Expect to be measured on outcomes, not effort.
What you will own
Your success will be measured by your ability to drive three core outcomes:
- Long-Tail Renewals (The Outcome):Own timely, predictable renewals for low-ARR customers using standardized workflows. You will close renewals early, handle common objections, and escalate only when necessary.
- Operational Efficiency (The System):Execute CS playbooks at scale with zero customization. Maintain clean CRM hygiene, follow renewal timelines rigorously, and help move the scaled motion toward automation.
- Consistent Customer Experience (The Baseline):Deliver a clear, firm, and friendly experience for hundreds of customers with minimal human touch, reinforcing self-serve behaviors and product-led success.
